Return & Refund Policy
Return and Refund Policy:
At Taj Opticals, we strive to provide you with high-quality eyewear and exceptional customer service. We understand that sometimes issues may arise, and we are here to assist you with our return and refund policy.
1. Return Policy:
- We do not accept returns unless the product is damaged upon receipt.
- If you receive a damaged product, you must notify us within 2 days of delivery.
- To initiate a return, you must provide evidence of the damage by submitting a video of the unboxing process.
- Once we receive and verify the video evidence, we will assess the damage and provide further instructions on returning the product.
2. Refund Policy:
- Upon approval of the return, we will process a refund for the damaged item.
- The refund will be issued to the original payment method used for the purchase.
- Please allow 5 business days for the refund to reflect in your account, depending on your bank or credit card issuer.
3. Exchange Policy:
- If the product is damaged and a replacement is desired, we will gladly exchange it for a new item of the same model and value, subject to availability.
- Exchange requests must be made within [number of days] days of receiving the damaged product.
4. Conditions for Return:
- The product must be unused, in its original packaging, and accompanied by proof of purchase.
- Any signs of wear, misuse, or tampering may void the return eligibility.
5. Shipping Costs:
- Return shipping costs for damaged items will be covered by Taj Opticals.
- However, customers are responsible for shipping costs associated with returning non-damaged items or items returned without proper authorization.
6. Contact Us:
- If you believe you have received a damaged product or have any questions regarding our return and refund policy, please contact us at opticalstaj@gmail.com
- Our customer service team will assist you in resolving the issue promptly and ensuring your satisfaction.
Please note that our return and refund policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.
Last Updated: 28/4/2024
